How do I track my order?
Once your order is shipped, we will email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.
What is your return policy?
All of our items are made-to-order and we do not accept returns unless there was an error made on our part. We take pride in creating unique items, and each order is made to order. If, for any reason, you are not satisfied with your order, please send us an email, and we will make every effort to resolve the issue and ensure your satisfaction.
How can I contact customer support?
Our dedicated customer support team is available to assist you. You can reach us by email at elhatfield@gmail.com. We strive to respond to all inquiries within 24 hours during business days.
What is your shipping policy?
We offer standard shipping via USPS (US Postal Service) for all orders. Please allow 10-14 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.
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